Voice over IP, IP telephony, Hosted IP Telephony
While Avaya's contact center and unified communications announcements signal the company wants a dominant position in those areas, it faces internal challenges and formidable competitors including Microsoft and Cisco.
Critical Links Gets Yet Another “Promising” Rating in Gartner’s Latest MarketScope Report on Unified Communications for the SMB Market
Critical Links’ UC solution is once again featured as “promising” in leading analyst firm’s latest evaluation which rates Unified Communications (UC) Solutions for Small and Medium Businesses (SMBs) in Western Europe.
If truly unified communications “UC” i.e. the ability to perform any and every business task on any device, anywhere, anytime can be described as a goal then ShoreTel’s new ShoreTel 11 UC solution has placed its customers’ users -and the company- within striking distance of reaching it. ShoreTel 11 is aimed says the firm at helping large businesses simplify system management, improve reliability, and lower communications costs, and gives on-the-go workers more choice of mobile devices.
Earlier this year, Avaya released its road map for customers and prospects following its acquisition of the former Nortel enterprise solutions. Since then it has been building out its new highway.
Avaya has now cut the ribbon on the first stretch with a suite of new and enhanced contact center and unified communications “UC” product innovations and services based on the Avaya Aura platform. It has also announced when other new sections will be opening.
Ottawa, Canada-based provider of smart unified communications solutions and applications Mitel has announced that it has emerged as a market leader in terms of IP telephony port shipments as well as unified communications and collaboration revenue gain in Q1 calendar year 2010. These findings are based on market research conducted by the Synergy Research Group.
News analysis from Frost & Sullivan regarding the World Enterprise Telephony Platform and Endpoint Markets indicate that the market earned revenues of $7.7 billion in 2009.
It is estimated that 37.3 million enterprise telephony line and 12.6 million units of Internet protocol desktop phones were shipped during the year 2009. In addition about 12 million IP desktop communication clients were also shipped.
Jazztel, P.L.C., a Spanish telecommunications operator, has selected and already implemented BroadSoft’s BroadWorks VoIP application platform to support its Hosted-PBX offering, Packs de Empresa.
Packs de Empresa is a bundled service for small businesses that includes up to eight voice lines, together with ADSL2+ Internet access and a set of BroadWorks value-added features, including call forwarding, three-way calling, group hunting and short dialing.
Verizon Business has announced it will become the first U.S.-based global service provider to deliver the Cisco unified communications and collaboration applications as a service, beginning with field trials of the new Cisco Hosted Collaboration Solution. The Cisco UC&C solution was announced in June at the CiscoLive! networking event held in Las Vegas; it is targeted to offer Cisco service provider and integrator partners with a wide range of Cisco collaboration applications to their customers via the cloud.
HP has brought Avaya into its alliance partners program in a move that will help it compete against Cisco by offering more choices to customers interested in unified communications and contact centers.
Because of the agreement, HP can offer direct support for and training on Avaya products rather than having to collaborate case by case with vendors that are not partners.
GENBAND has moved quickly in the wake of its acquisition of the Nortel CVAS assets. The company, which closed the transaction May 28, has visited more than 100 customers in the last few weeks to discuss the deal. It’s held various meetings to bring both new and existing employees around the world up to date on how it will impact operations. And, today, GENBAND is publicly unveiling its product roadmap, while pressing the message that it’s ready and able to offer end-to-end solutions to service providers of all sizes.
Nobeysco Web Conferencing
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