Voice over IP, IP telephony, Hosted IP Telephony
In a famous exhibit at the 1964 World's Fair in New York City, AT&T Bell Labs demonstrated the Picturephone Mod 1, a small, oval device with a camera and a screen that allowed two people to see each other while they talked over the telephone network. Six years later, the device was still in trials.
The role of the PBX is changing in importance, but it's still too early to issue a death certificate, according to Infonetics.
PBXs took a big hit when the economy faltered two years ago -- sales dropped 25% in 2009 -- and they have been struggling to rebound, says Matthias Machowinski, an analyst with Infonetics, but they are far from out, as Microsoft suggested last week with its announcement of its latest unified communications platform Lync 2010, a renaming of its Office Communications Server line.
Mitel has unveiled the "Mitel Freedom" as a cloud-based architecture, including a cloud-based UC service, desktop virtualization integration and expanded UC support for mobile devices.
The drive towards hosted software is catching up with call centre business as companies increasingly turn to the cloud to move forward.
According to a survey of company CEOs carried out by Interactive Intelligence, 64% of businesses are already deploying hosted software or are planning to deploy it in the next five years.
You may not have noticed, but Microsoft is making a strong play for a lucrative piece of the unified communications (UC) pie with Microsoft Lync 2010, its next-generation Office Communications Server. Backed by an small army of hardware vendors rolling out assorted gear optimized for Lync, and with intriguing plans to moving its multicommunication offering to the cloud in 2011, Redmond may have a winning UC recipe -- and the potential to become a major player in the coveted low-cost VoIP and videoconferencing market.
Despite the name change and hype around its dramatic release candidate and RTM version, the net significance of Microsoft's Lync 2010 release is that it brings the company's unified communications and collaboration (UC&C) platform up to par in some areas with competitors – though it doesn't slingshot past them, experts say.
Microsoft's overhauled unified communications platform -- Lync -- will soon hit the market, and customers will eventually have the option of running the software in-house or on Microsoft's cloud network.
Avaya, Inc. today released Avaya IP Office Release 6.1. Avaya IP Office is the company’s flagship communications solution for small and medium-sized businesses (SMBs). The new version delivers a host of business collaboration and customer service enhancements that can improve ease-of-use and worker productivity for SMB workers, while introducing significant new efficiencies for businesses. I had a conference call and demo with Avaya executives to find out what would be in the latest version of IP Office.
VoIP technologies are part of enterprise communications products and services that include fixed mobile convergence (FMC), contact center, IP/TDM PBX , messaging, and conferencing and collaboration. And, enterprises are ramping up their investments in VoIP technologies, both on customer premises equipment and hosted VoIP, according to new data from ABI Research.
With the widespread adoption of open source software, Asterisk-based solutions have become a staple of the ever-evolving telecommunications space. Businesses of all sizes have recently begun employing these solutions to lower operating costs as well as improve flexibility and reliability.
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