Voice over IP, IP telephony, Hosted IP Telephony
A band of startups at Enterprise Connect is trying to cash in on Web RTC browser technology for peer-to-peer Internet audio and video calls. Grouped together on the show floor, they are taking real time communications and blending it in with other applications to create richer services.
The technology was talked about a great deal at last year's Enterprise Connect, but there weren't many products on display. The story is different this year.
Microsoft's Lync communications platform is making big gains as the IP PBX of choice, particularly in North America and particularly among larger businesses, Enterprise Connect attendees were told.
Lync ranks 11th worldwide among IP PBX vendors, but comes in No.3 in North America among businesses with more than 100 phone extensions, according to Peter Hale, principal analyst with MZA, speaking at the conference.
Avaya has announced enhanced Customer Experience Management (CEM) solutions intended to help businesses better manage all mobile, web and contact center interactions that take place during a customer care cycle. The latest features are designed to enable a consistent, omni-channel customer experience.
ShoreTel announced it has integrated the Salesforce CRM system with ShoreTel’s portfolios. Integrating the two platforms will offer businesses reporting on the effectiveness of communications and customer interactions. ShoreTel’s “single source view” is designed to provide insights that enable higher productivity and more effective collaboration of sales, thus creating greater customer satisfaction and better business results.
Microsoft will demonstrate how Lync and Skype users will be able to communicate via video conferencing, the next stage of the integration between its enterprise unified communications server and its consumer IM and IP telephony network. The new integration will be shown at the Lync Conference, in Las Vegas and will be attended by almost 2,000 customers and partners, according to Microsoft.
Japan's Rakuten, the e-commerce giant, will acquire instant messaging and calling app developer Viber Media for US$900 million, highlighting its moves to penetrate new markets.
Rakuten's purchase of the messaging and VoIP company follows its acquisitions of Canada's e-book platform Kobo, Spanish video service Wuaki.tv, and Viki, a digital content platform.
Polycom expanded its ongoing partnership with Microsoft to include the new Polycom CX8000 room system, integrating an HD video conferencing system with Microsoft Lync. The Polycom CX8000 solution also includes presence, contact search, instant messaging, HD audio, virtual white boarding, touch display-powered presentations, application sharing, and shared document editing.
Enterprises will in the future get hosted unified communication services via mobile networks, according to telecom vendor Ericsson, which has developed the underlying platform to make that possible.
As Google unveiled its first videoconferencing hardware on Thursday, it also introduced software with partner Vidyo that can bring together employees in video meeting rooms and users of Google+ Hangouts.
ShoreTel’s latest release, ShoreTel 14.2 offers greater flexibility for customers with the ability to mix and match hardware-based and virtual appliances in a single network, offering the potential for savings based on network requirements.
Nobeysco Web Conferencing