ShoreTel announced it has integrated the Salesforce CRM system with ShoreTel’s portfolios. Integrating the two platforms will offer businesses reporting on the effectiveness of communications and customer interactions. ShoreTel’s “single source view” is designed to provide insights that enable higher productivity and more effective collaboration of sales, thus creating greater customer satisfaction and better business results.
Microsoft will demonstrate how Lync and Skype users will be able to communicate via video conferencing, the next stage of the integration between its enterprise unified communications server and its consumer IM and IP telephony network. The new integration will be shown at the Lync Conference, in Las Vegas and will be attended by almost 2,000 customers and partners, according to Microsoft.
Polycom expanded its ongoing partnership with Microsoft to include the new Polycom CX8000 room system, integrating an HD video conferencing system with Microsoft Lync. The Polycom CX8000 solution also includes presence, contact search, instant messaging, HD audio, virtual white boarding, touch display-powered presentations, application sharing, and shared document editing.
As Google unveiled its first videoconferencing hardware on Thursday, it also introduced software with partner Vidyo that can bring together employees in video meeting rooms and users of Google+ Hangouts.
ShoreTel’s latest release, ShoreTel 14.2 offers greater flexibility for customers with the ability to mix and match hardware-based and virtual appliances in a single network, offering the potential for savings based on network requirements.
Avaya announced the Avaya IP Office Contact Center offering multichannel contact center functionality to midsize businesses. The solution is purpose-built for the Avaya IP Office platform for contact centers with 5 -100 agents.
Size matters in the unified communications business, according to Mitel Networks and Aastra Technologies, two Canadian vendors that plan to merge early next year.
Mitel will pay about $392 million Canadian (US$374 million) for all of Aastra's outstanding shares under a deal approved by both boards of directors, the companies announced Monday. The transaction is subject to regulatory and other approvals and is expected to close in the first quarter of next year.