Voice over IP, IP telephony, Hosted IP Telephony
Unify, a joint venture between Siemens and the Gores Group, will cut 50 percent of its staff and refocus its product roster away from hardware, following a shift in the overall unified communications market toward software and cloud services.
The company, which is announced the massive restructuring on Monday, and said it would also boost its channel strategy to work better with reseller partners.
US networking giant Cisco today announced it is launching two new Android-based desktop communication devices in a bid to declutter employee desks.
The 23-inch DX80 and 14-inch DX70 touchscreen devices are designed to free up space on a worker’s desk by removing the need for employees to have telephones, webcams and other communications technology in front of them.
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Microsoft has released a new version of its Lync client for Android that now works on tablets as well as smartphones, expanding the footprint of its fast-growing unified communications product.
There are already Lync apps for iOS -- iPhone and iPad -- Windows Phone and Windows 8.1.
Primary research on WebRTC published in a Webtorials State-of-the-Market report that examines who is already using WebRTC-- and who plans to use it in the coming year. Larry Hettick provided the quantitative insights and qualitative analysis based on input from IT professionals that represent various organizations around the world. WebRTC is a platform that provides web application developers the ability to write real-time multimedia app
Microsoft announced that it will offer free group video calls on Skype, its popular internet communications service. Previously, such calls were reserved for customers who paid for premium Skype accounts.
A band of startups at Enterprise Connect is trying to cash in on Web RTC browser technology for peer-to-peer Internet audio and video calls. Grouped together on the show floor, they are taking real time communications and blending it in with other applications to create richer services.
The technology was talked about a great deal at last year's Enterprise Connect, but there weren't many products on display. The story is different this year.
Microsoft's Lync communications platform is making big gains as the IP PBX of choice, particularly in North America and particularly among larger businesses, Enterprise Connect attendees were told.
Lync ranks 11th worldwide among IP PBX vendors, but comes in No.3 in North America among businesses with more than 100 phone extensions, according to Peter Hale, principal analyst with MZA, speaking at the conference.
Avaya has announced enhanced Customer Experience Management (CEM) solutions intended to help businesses better manage all mobile, web and contact center interactions that take place during a customer care cycle. The latest features are designed to enable a consistent, omni-channel customer experience.
ShoreTel announced it has integrated the Salesforce CRM system with ShoreTel’s portfolios. Integrating the two platforms will offer businesses reporting on the effectiveness of communications and customer interactions. ShoreTel’s “single source view” is designed to provide insights that enable higher productivity and more effective collaboration of sales, thus creating greater customer satisfaction and better business results.
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