Unified Communications and Collaboration
Bring-your-own-device policies and are enabling the anywhere workforce and increasing the need for unified communications and collaboration (UCC) tools, according to recent studies. Ninety percent of 1,105 respondents to the 2012 IDG Enterprise Unified Communications and Collaboration survey said they plan to invest in UCC in the next year, with 52% spending on telepresence. Vendors are responding accordingly, with tools to enable UCC.
A range of small and large communications vendors are shifting their services to cloud-based delivery, giving customers the choice of having hardware that sits on their own premise, or accessing PBX and other unified communication (UC) platforms that are hosted by the provider or a third party. But some analysts say slow customer adoption points to customers being more concerned about managing their workers' mobile devices compared to traditional boxed communications systems.
Siemens Enterprise Communications announced that their OpenScape Office platform is now fully integrated with both VMware's Zimbra as well as the increasingly popular Mac OS from Apple. The move came in response to heightening growth in the SMB--small and medium-sized business-- markets, as well as increasing demand for unified communications-based systems across all business sizes.
As Avaya continues its transition from a hardware company into a communications and collaboration software provider, it is going through some growing pains, including a shakeup of executives and uncertainty around a potential initial public offering that's been rumored for months.
The technology may get a big push from mobile adoption, but integration among multiple UC components is still a tough slog and adoption rates are low
Unified communications (UC) technology has garnered a fair amount of attention, much of it due to vendors touting their UC offerings as the answer to problems workers have keeping in touch with colleagues, business partners and customers in a highly frenetic, increasingly mobile business world.
Aastra recently announced the release of the MX-ONE 5.0, a new multimedia collaboration solution for medium and large enterprises. The latest offering from Aastra has been designed to effectively convert highly scalable communication servers into a video and mobility optimized multimedia communication platform for medium and large enterprises.
Nearly three months after their acquisition of M5 Networks, ShoreTel, the leading provider of simple premise and cloud-based business phone systems and communication solutions with fully integrated unified communications (UC), today announced their Cloud Division’s Alliance partnership with IPC Technologies.
According to ShoreTel’s press release, IPC will offer customers cloud-based voice, unified communications and contact center solutions, in addition to on-premise systems.
The 2012 IDG Enterprise Unified Communications and Collaboration (UC&C) survey highlights the uptick in UC&C adoption and investments in the coming 3 years -- specifically in enterprise organizations -- demonstrating the value organizations place on technologies that enable consistent and connected communications between employees, customers and partners.
Avaya unveiled and strengthened its collaboration offers with a "Collaborative Cloud" strategic framework for cloud-based collaboration solutions, followed with an announcement about a Level 3 Communications partnership to deliver cloud-based services.
Cisco will include Jabber instant messaging and presence software at no extra charge with its Unified Communications Manager (CUCM) enterprise IP communications system.
The move, announced at the Cisco Partner Summit in San Diego, follows Cisco's conclusion that IM and presence have become essential collaboration capabilities to enterprise users, and a necessary complement to the voice and video capabilities that CUCM offers.
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