Unified Communications and Collaboration
ShoreTel announced it has integrated the Salesforce CRM system with ShoreTel’s portfolios. Integrating the two platforms will offer businesses reporting on the effectiveness of communications and customer interactions. ShoreTel’s “single source view” is designed to provide insights that enable higher productivity and more effective collaboration of sales, thus creating greater customer satisfaction and better business results.
Microsoft will add new software, developer tools and capabilities to Office 365 in an attempt to make the cloud applications suite a "smarter" product that is better at helping people interact at work.
At its SharePoint Conference, which kicks off in Las Vegas on Monday, Microsoft will demonstrate a new machine learning application code-named Oslo designed to understand how employees work in Office 365 and with whom.
Microsoft will demonstrate how Lync and Skype users will be able to communicate via video conferencing, the next stage of the integration between its enterprise unified communications server and its consumer IM and IP telephony network. The new integration will be shown at the Lync Conference, in Las Vegas and will be attended by almost 2,000 customers and partners, according to Microsoft.
Japan's Rakuten, the e-commerce giant, will acquire instant messaging and calling app developer Viber Media for US$900 million, highlighting its moves to penetrate new markets.
Rakuten's purchase of the messaging and VoIP company follows its acquisitions of Canada's e-book platform Kobo, Spanish video service Wuaki.tv, and Viki, a digital content platform.
Polycom expanded its ongoing partnership with Microsoft to include the new Polycom CX8000 room system, integrating an HD video conferencing system with Microsoft Lync. The Polycom CX8000 solution also includes presence, contact search, instant messaging, HD audio, virtual white boarding, touch display-powered presentations, application sharing, and shared document editing.
Enterprises will in the future get hosted unified communication services via mobile networks, according to telecom vendor Ericsson, which has developed the underlying platform to make that possible.
ShoreTel’s latest release, ShoreTel 14.2 offers greater flexibility for customers with the ability to mix and match hardware-based and virtual appliances in a single network, offering the potential for savings based on network requirements.
Connections' scope will extend beyond enterprise social networking to include email, productivity apps, and video conferencing. IBM will house its email, communication, and collaboration products in its Connections suite, whose scope until now has been limited to ESN (enterprise social networking) software.
This means that the Connections bundle will include the Notes/Domino email platform, Docs office productivity apps and Sametime tools for IM, audio/video communications and Web meetings.
Aastra annonce le rachat de Telepo, fournisseur suédois de Business Communication Solution d’un nom d’une solution de communication unifiée via le cloud.
Cisco acquired Collaborate.com, a Boston-based developer of mobile collaboration applications.
Cisco did not disclose financial terms of the acquisition.
Collaborate’s products provide unified document sharing, task management and team communication capabilities that are designed to enable mobile workforces to collaborate on projects. Users can create virtual collaboration rooms where they can chat and share documents, notes, photos and videos, Cisco says.
Nobeysco Web Conferencing