Unified Communications and Collaboration
It's found in every modern business, on every desk. It's powerful enough to connect even the most geographically distant workers, and yet, it strikes fear into the hearts of many millennial workers. It's the desk phone, and despite the prevalence of text messaging, collaboration apps and video conferencing, rumors of its demise have been greatly exaggerated.
Google Enterprise became Google for Work a year ago. The company opted for the name change because “enterprise is old business,” says Amit Singh, president of the division at Google. Singh reflected on Google for Work’s accomplishments since the rebranding in a blog post.
Microsoft has been aggressively pushing its cloud services for applications such as email, but it also remains committed to selling software that customers run in their own data centers. That's why, on Thursday morning, the company released Exchange Server 2016.
IBM and Box have started to deliver on a partnership they announced in June to help enterprises users share content and collaborate.
The companies want to combine IBM's back-end smarts with Box's user experience in new tools for both local and cloud data. The ultimate aim is to help usher enterprises into the cloud era of content management.
Avaya has acquired Esna Technologies in a move intended to facilitate easier user access to cloud-based, multi-vendor communications capabilities.
The acquisition will help Avaya deliver an Esna-enabled Avaya Communicator web client for both the Avaya IP Office and Avaya Aura platforms with out-of-the-box video and voice capabilities that can be embedded into public or private cloud-based business applications.
Collaboration is a way of life in The Vanguard Group's institutional investors unit. For one thing, it uses the agile software development method, which requires collaboration among self-organized cross-functional teams. Vanguard also employs the scrum product development methodology, where interaction over documentation is a founding principle.
RingCentral, a cloud-based business communications provider, has added contact center capabilities to its portfolio. The new RingCentral Contact Center is powered by inContact; inContact is a third-party provider of cloud contact center software that has deployed over 2,000 cloud contact center instances. The new contact center features are integrated with RingCentral Office.
Video chat has become great way for people to communicate with friends and family, especially across international borders. Facebook now wants a piece of that action.
Facebook users can soon use the social network's Messenger app to talk face-to-face over Wi-Fi or cellular networks, simply by tapping on a video camera icon at the top. The service will work between Apple devices and those powered by Google's Android software.
Alcatel-Lucent has launched a new software platform designed to cut the cost and complexity of embedding and integrating voice, video, and messaging services into any application. “Rapport” is intended to enable the communications network as a platform that offers “contextual communications” where services such as voice, chat, video conferencing and sharing become functions available to any application, website or connected object.
Vonage has recently acquired Simple Signal, a service provider offering Unified Communications-as-a-Service (UCaaS) for small and medium businesses (SMBs). Simple Signal uses the same BroadSoft BroadWorks platform used by Telesphere, another UcaaS company that Vonage acquired about late last.