Unified Communications and Collaboration
RingCentral, a cloud-based business communications provider, has added contact center capabilities to its portfolio. The new RingCentral Contact Center is powered by inContact; inContact is a third-party provider of cloud contact center software that has deployed over 2,000 cloud contact center instances. The new contact center features are integrated with RingCentral Office.
Video chat has become great way for people to communicate with friends and family, especially across international borders. Facebook now wants a piece of that action.
Facebook users can soon use the social network's Messenger app to talk face-to-face over Wi-Fi or cellular networks, simply by tapping on a video camera icon at the top. The service will work between Apple devices and those powered by Google's Android software.
Alcatel-Lucent has launched a new software platform designed to cut the cost and complexity of embedding and integrating voice, video, and messaging services into any application. “Rapport” is intended to enable the communications network as a platform that offers “contextual communications” where services such as voice, chat, video conferencing and sharing become functions available to any application, website or connected object.
Vonage has recently acquired Simple Signal, a service provider offering Unified Communications-as-a-Service (UCaaS) for small and medium businesses (SMBs). Simple Signal uses the same BroadSoft BroadWorks platform used by Telesphere, another UcaaS company that Vonage acquired about late last.
Anthony Bartolo, the President of Mobility and Collaboration at Tata Communications, has been recently interviewed for getting his perspective on the latest trends. Tata Communications targets the top 2500 multinational corporations and also provides global white label services for other carriers to target the mid-tier and small business market segments. Tata Communications is also a global carrier partner helping Microsoft deliver its Skype for Business services.
Alcatel-Lucent Enterprise recently announced enhancements to its OpenTouch Suite designed to help a broader group of businesses adopt unified communications.
Orange accélère le déploiement, auprès de ses clients, d’un service SMS « nouvelle génération » basé sur la norme joyn.
"Security ranks at the top of the list of concerns that companies have about moving to the cloud," Scott Johnston, Google Drive's director of product management, wrote in a blog post.
For starters, it will now be possible to assign departments different files access rights, allowing for example marketing staffers to share their documents with outside parties, such as an advertising agency, while limiting engineers to collaborating on files only internally.
Facebook is positioning its Messenger app as a way to improve communications between online businesses and their customers.
Vonage has agreed to acquire Simple Signal, a Unified Communications-as-a-Service (UCaaS) provider targeting small and medium businesses (SMBs), for a purchase price of $25.25 million. Simple Signal offers a broad range of voice, video, mobile and app services via the BroadSoft's BroadWorks platform-- that same platform used by Vonage.
Nobeysco Web Conferencing