Software as a Service

Gartner: Worldwide CRM revenue grew 12.5 percent in 2012

Global CRM (customer relationship management) revenue grew 12.5 percent in 2012 to $18 billion, a rate three times that of all enterprise software segments on average, as companies look to acquire more business and serve existing customers better, according to a new Gartner report.

Microsoft says Office 365 adoption accelerating

Microsoft said that Office 365 "net seat additions" grew five times compared with the same quarter last year, and that 25 percent of the company's enterprise customers now have Office 365, which is now on a $1 billion annual revenue run rate.

However, Microsoft isn't saying how many Office 365 seats it has sold. Moreover, the 25 percent enterprise adoption stat includes both instances where the suite has been widely deployed and scenarios where it may be used in a limited fashion.

Office 365 furnishes 4% of Microsoft's Office division revenue

Revenue for the Microsoft Business Division (MBD) in the first quarter was $6.1 billion, 5 percent above 2012's first quarter when adjustments for a free Office upgrade program were excluded. Office 365, Microsoft's expanded subscription program that it's promoted for both businesses and consumers -- and on which the company is pinning plans to drive future income -- will account for about 4 percent of the division's revenue for the fiscal year, Microsoft said.

Fiscalité comparée des Opérateurs Télécom et des acteurs Internet "Over-the-Top" (OTT)

En collaboration avec Greenwich Consulting, la Fédération Française des Télécoms vient de présenter une étude comparative internationale sur la fiscalité spécifique des opérateurs télécoms et les schémas d’optimisation fiscale des acteurs « Over-the-Top ». C’est-à-dire les services Internet qui exploitent les réseaux des opérateurs télécoms pour développer leur business

Sage: mise à jour des solutions pour PME

Sage annonce une mise à jour de ses solutions de CRM (Customer Relationship Management), et Sage 100 CRM.

Dropbox to add single sign-on to attract businesses

Dropbox, whose cloud storage and file-sharing application has been adopted by millions of consumers, will add single sign-on (SSO), its latest feature for businesses as it seeks to penetrate the workplace market.

The company announced on Wednesday that its product will let IT departments tie it to their identity authentication systems. That way, IT departments will be able to include Dropbox in the set of applications that end-users log on to automatically when they sign in once with their main credentials.

Zimbra to make HTML5 push in next version

VMware's Zimbra division has provided a preview of some of the enhancements it's working on for the next major release of the ZCS (Zimbra Collaboration Server), including an HTML5 Web client interface for both online and offline access to the product.

Currently, ZCS has both a Web interface and a desktop application, but the goal is to merge the two experiences so that users will be able to work both online and offline via the same client interface.

Amazon Takes on Dropbox With New Desktop File Syncing

Amazon has quietly joined the ranks of cloud-based file syncing services like Dropbox, Google Drive and Microsoft’s SkyDrive. The company’s Amazon Cloud Drive — previously limited to a rather primitive web-based interface — now offers desktop file syncing tools like those found in Dropbox.

Open-Xchange to launch open-source, browser-based office suite

Collaboration software vendor Open-Xchange plans to launch an open-source, browser-based productivity suite called OX Documents.

The first application for the suite is OX Text, an in-browser word processing tool with editing capabilities for Microsoft Word .docx files and and LibreOffice .odt files, the Nuremberg, Germany, company announced on Wednesday.

Citrix adds editing capabilities to ShareFile, updates Podio mobile apps

Citrix Systems has upgraded its Podio applications for Android and iOS, as well as the ShareFile app for the latter, which can now be used to edit Microsoft Office documents. Podio is a cloud-based collaboration platform, while ShareFile is pitched as an enterprise-friendly alternative for online storage and file sharing.

iPhone users of Podio are getting a completely redesigned and better looking application, which allows users to access their most often accessed Podio apps via a new slide menu, according to Citrix.

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