Global CRM (customer relationship management) revenue grew 12.5 percent in 2012 to $18 billion, a rate three times that of all enterprise software segments on average, as companies look to acquire more business and serve existing customers better, according to a new Gartner report.
Chat apps now more popular than SMS worldwide. A handful of popular chat applications have already found a way to outpace SMS, according to new data.
Research firm Informa announced today that six of the most popular mobile chat applications, including WhatsApp, BlackBerry Messenger, Viber, Nimbuzz, Apple's iMessage, and KakaoTalk, averaged nearly 19 billion messages sent and received worldwide each day in 2012. The company estimates that 17.6 billion SMS messages were sent each day, as well.
The debate about the bring-your-own-device movement (BYOD) has quieted down, mostly because, it seems, while IT has been over in the corner arguing the pros and cons, employees have been streaming into office with their shiny new toys and using them to get work done.
New numbers show the cloud reducing IT costs, with traditional software and hardware vendors paying the price.
China remains the largest culprit, with 41 percent of fourth-quarter observed attack traffic originating in the country, up from 33 percent in the third quarter.
Cyber warfare incidences jumped sharply in 2012, Akamai said, with the number of distributed denial of service attacks more than tripling from the previous year.
Revenue for the Microsoft Business Division (MBD) in the first quarter was $6.1 billion, 5 percent above 2012's first quarter when adjustments for a free Office upgrade program were excluded. Office 365, Microsoft's expanded subscription program that it's promoted for both businesses and consumers -- and on which the company is pinning plans to drive future income -- will account for about 4 percent of the division's revenue for the fiscal year, Microsoft said.
Americans are so fixated on social networks that they spend an average of 16 minutes out of every hour on them, according to a study by Experian Marketing Services.
In the U.S., 27% of users' time online is spent on forums and social networks, like Facebook, Twitter and Instagram, Experian said. Experian included both desktop and mobile users in its study.
More than six out of 10 companies allow or mandate the use of employee-owned mobile devices for work in order to increase productivity, according to a survey.
While the BYOD (bring your own device) push has been at the forefront of press coverage, the majority of companies still provide at least a subset of devices to employees.
A l’issue d’une année 2012 marquée par un recul généralisé du chiffre d’affaires des opérateurs nationaux, Completel rend une copie autrement plus convaincante et revendique le statut d’exception dans le paysage français des télécoms.
Le groupe d’utilisateurs Java Paris JUG a publié les résultats d’une enquête en ligne sur l’utilisation du cloud en entreprise par des développeurs et architectes informatiques.
Sans surprise, 68% des 429 professionnels interrogés entre février et mars jugent le cloud « utile pour certaines utilisations », mais ils ne sont pas plus de 22% à considérer « indispensable » l’informatique en nuage.
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