RingCentral, a cloud-based business communications provider, has added contact center capabilities to its portfolio. The new RingCentral Contact Center is powered by inContact; inContact is a third-party provider of cloud contact center software that has deployed over 2,000 cloud contact center instances. The new contact center features are integrated with RingCentral Office.
Video chat has become great way for people to communicate with friends and family, especially across international borders. Facebook now wants a piece of that action.
Facebook users can soon use the social network's Messenger app to talk face-to-face over Wi-Fi or cellular networks, simply by tapping on a video camera icon at the top. The service will work between Apple devices and those powered by Google's Android software.
Alcatel-Lucent has launched a new software platform designed to cut the cost and complexity of embedding and integrating voice, video, and messaging services into any application. “Rapport” is intended to enable the communications network as a platform that offers “contextual communications” where services such as voice, chat, video conferencing and sharing become functions available to any application, website or connected object.
Peugeot Citroën is planning on analyzing its driver's data to help other industries like retailers, smart cities and car dealerships create better services.
The carmaker, which claims to have the largest number of connected cars on the road, will work with IBM to create new business opportunities in the automotive distribution, smarter city and retail space.
Facebook CEO and cofounder Mark Zuckerberg has been on a mission to unbundle the company's many services and expand far beyond the single application that transformed it into the largest media platform that's ever existed. Zuckerberg says the changes represent an evolution in Facebook's approach to how it connects people around the world.
Anthony Bartolo, the President of Mobility and Collaboration at Tata Communications, has been recently interviewed for getting his perspective on the latest trends. Tata Communications targets the top 2500 multinational corporations and also provides global white label services for other carriers to target the mid-tier and small business market segments. Tata Communications is also a global carrier partner helping Microsoft deliver its Skype for Business services.