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RingCentral Adds Cloud Contact Center to Its Portfolio

RingCentral, a cloud-based business communications provider, has added contact center capabilities to its portfolio. The new RingCentral Contact Center is powered by inContact; inContact is a third-party provider of cloud contact center software that has deployed over 2,000 cloud contact center instances. The new contact center features are integrated with RingCentral Office.

Facebook's Messenger adds video chat

Video chat has become great way for people to communicate with friends and family, especially across international borders. Facebook now wants a piece of that action.

Facebook users can soon use the social network's Messenger app to talk face-to-face over Wi-Fi or cellular networks, simply by tapping on a video camera icon at the top. The service will work between Apple devices and those powered by Google's Android software.

Alcatel-Lucent Launches New Rapport Software Platform for Enterprise, Service Providers

Alcatel-Lucent has launched a new software platform designed to cut the cost and complexity of embedding and integrating voice, video, and messaging services into any application.Rapport” is intended to enable the communications network as a platform that offers “contextual communications” where services such as voice, chat, video conferencing and sharing become functions available to any application, website or connected object.

Peugeot to analyse its driver's data to create new services with IBM

Peugeot Citroën is planning on analyzing its driver's data to help other industries like retailers, smart cities and car dealerships create better services.

The carmaker, which claims to have the largest number of connected cars on the road, will work with IBM to create new business opportunities in the automotive distribution, smarter city and retail space.

VMware bestows new container powers upon vSphere/vCloud

With the unveiling of a pair of open source projects -- Project Photon and Project Lightwave -- VMware is expanding the range of its offerings for enterprises dealing with containerized apps.

Apple partners with IBM on new health data analysis

Apple is part of a collective formed by IBM to develop new technology that will help health care companies analyze patient data collected from millions of wearable Apple devices.

Amazon targets network file storage in the cloud at enterprises

Amazon Web Services continues to chip away at the enterprise storage market, with plans for a new service designed to be a nimbler alternative to network attached storage (NAS) appliances.

Facebook's future could include app consolidation

Facebook CEO and cofounder Mark Zuckerberg has been on a mission to unbundle the company's many services and expand far beyond the single application that transformed it into the largest media platform that's ever existed. Zuckerberg says the changes represent an evolution in Facebook's approach to how it connects people around the world.

Tata Communications seeing significant demand growth for hosted UC services

 

Anthony Bartolo, the President of Mobility and Collaboration at Tata Communications, has been recently interviewed for getting his perspective on the latest trends. Tata Communications targets the top 2500 multinational corporations and also provides global white label services for other carriers to target the mid-tier and small business market segments. Tata Communications is also a global carrier partner helping Microsoft deliver its Skype for Business services.

Alcatel-Lucent Enterprise offers new mobility, video features- and some new phones

Alcatel-Lucent Enterprise recently announced enhancements to its OpenTouch Suite designed to help a broader group of businesses adopt unified communications.

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