Since publicly launching a communications outsourcing division earlier this year, Avaya says it has seen strong customer adoption, which is why the company is looking to expand its service to smaller and mid-sized businesses.
A combination of increasing complexity of contact center and communications technology within the enterprise, combined with the ability to outsource the management of those functions to third parties have been driving factors in customer adoption, says Avaya's Ed Nalbandian, vice president of managed services.
Bringing together a solution that incorporates real-time collaboration, conferencing and mobility, Avaya has a new approach designed to help with crisis management. The latest version of the Avaya Notification Solution (ANS) is at the heart of the solution that can transmit critical information and instructions in multiple formats. The ANS approach is built to support small, targeted teams or large groups.
Avaya had two announcements, unveiling new virtualization enhancements to its portfolio that build on the Avaya Collaborative Cloud, along with a new portfolio of cloud-ready, turnkey solutions codenamed Avaya Collaboration Pods.
Avaya today announced the latest version of its unified communication (UC) software, IP Office 8.1, which the company says brings UC features typically reserved for large enterprises to smaller ones.
Features in the latest version of the software include:
Avaya has introduced new mobile device and social media features aimed at improving customer call centres.
As Avaya continues its transition from a hardware company into a communications and collaboration software provider, it is going through some growing pains, including a shakeup of executives and uncertainty around a potential initial public offering that's been rumored for months.
Avaya has unveiled low-end Ethernet switches for small and medium-sized enterprises and remote branches that include features usually found in higher-end enterprise-class switches.
The Avaya ERS 3500 line provides quick discovery and configuration of Avaya IP phones and centralized, Web-based GUI management of large branch office deployments. The line includes six Fast and Gigabit Ethernet switches available in 10- and 24-port configurations, with some featuring PoE+ and fanless operation.
Avaya unveiled and strengthened its collaboration offers with a "Collaborative Cloud" strategic framework for cloud-based collaboration solutions, followed with an announcement about a Level 3 Communications partnership to deliver cloud-based services.
In a move aimed at enhancing video capabilities in its unified communications offering, Avaya announced plans Thursday to purchase videoconferencing company Radvision for $230 million.
Avaya hopes to offer customers a common user experience across a range of devices once Radvision's videoconference technology is integrated in the company's UC offerings for business communications.
Avaya has launched its next-generation mobile collaboration for consumer devices with an Apple iPad application. The Avaya Flare Communicator is designed to provide enterprise-class voice, instant messaging and presence with email integration over both Wi-Fi and 3G networks -- embracing the BYOD (bring your own device) trend that is increasingly popular among enterprise users. Avaya plans to offer the app for additional consumer devices and operating systems later this year.
Among the features, the Avaya Flare Communicator provides:
Nobeysco Web Conferencing