Belgacom's Voice Managed Services uses ECT Technology to Provide Call Management
 
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To offer cost effective products that optimally fulfill market demands, Belgacom has shifted its Voice Managed Services (VMS) to the new European Computer Telecoms (ECT) INtellECT Next-Generation Intelligent Network (NGIN).

Belgacom’s Voice Managed Services (VMS) provides a complete solution to manage incoming calls effectively and without the need to modify the existing infrastructure. This not only offers optimal access but also a very fluid communication with customers. These are features which positively power the image of the company using the services and their business in general.

ECT is provider of technology for voice and multimedia value-added services, ECT enables telecoms providers to maintain cost leadership while offering products that optimally fulfil market demands.

This new VMS platform offers capacity for incoming calls, geographically redundant platform, an extension of the routing capabilities such as sending an e-mail, improved message quality, an improved graphical layout with better search functionality, the possibility to integrate SIP in 2012 (for IP telephony), and an improvement of the contact center in the cloud.

The ECT INtellECT Next-Generation Intelligent Network offers value-added services in TDM, IMS and hybrid networks. The solution utilizes standard IT protocol e.g. SOAP/ XML, http, HTML or SMTP as well as standardized telecoms protocols e.g. INAP, ISUP, CAMEL, SIP, etc. and supports all vendor-proprietary variants. All ECT applications run on this platform, independent of the underlying network architecture (TDM, IMS, hybrid).

ECT offers complete solutions for Network-Based Contact Centers, Ring Back Tone Service, Virtual PBX / IP Centrex, Televoting, Multimedia Advertising, Interactive Multimedia Response, etc.

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