Alcatel-Lucent OmniPCX Office Rich Communication Edition (RCE)
 
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Alcatel-Lucent has announced the global availability of the OmniPCX Office Rich Communication Edition (RCE) Release 8, which provides a platform for the next generation of multimedia communications for SMBs.

Part of the Alcatel-Lucent Office Communication Solutions, this latest release comes with a new, more powerful CPU and supports many features and functions without requiring a hard disk. Company officials said that OmniPCX Office RCE offers voice over IP (VoIP) in its core and a session initiation protocol (SIP)-ready feature set that enriches the value communications brings to businesses.

It offers real-time user contact information. This information shows availability and status. Company officials said that it also support for multi-channel communication encompassing voice, messaging and conferencing.

Plus, thanks to rich communication, instant conferencing and seamless forward or transfer of calls from a desktop phone to a wireless LAN phone or mobile device -- eliminating disruption -- is now possible.

With rich collaboration capabilities, users can share and work on documents from any device, creating new opportunities for mobile collaboration and improved customer support, said company officials. Additionally, OmniPCX Office Rich Communication Edition supports SIP endpoints including the Alcatel-Lucent My IC Phone, the upcoming smart desk phone.

“The OmniPCX Office Rich Communication Edition gives SMBs big-business communication tools, such as conferencing, collaboration and customer service applications, which improve engagement and productivity at a price they can afford,” said Xavier Martin, vice president of product marketing for Enterprise Communication Solutions at Alcatel-Lucent.

Martin said that businesses benefit from the lower cost of delivering targeted customer greetings and call center capabilities such as routing and reporting, while end-users benefit from the rich communication features that offer support for multi-channel communications encompassing voice, messaging and conferencing.

The latest version is available in four configurations to serve different office sizes up to 200 users, and is optimized and priced for the SMB.

Alcatel-Lucent Simplifies the OmniPCX Office R8.0 Offer

Alcatel-Lucent adapts to be more competitive with the latest version of its OmniPCX Office for small and mid-sized businesses (SMBs). OXO 8.0 incorporates more features in the basic software suite, adds a more powerful CPU with native VoIP support, introduces flexible hardware/software packages and increases a number of capacities (e.g. 32 active call center agents, 20 greetings, 200 PIMphony sessions, four languages and built-in 4-hour voicemail). The next release (OXO 8.1) is due out in September or October of 2011 and will add SIP extension support for Alcatel-Lucent’s My IC SIP touch-screen phone (see related story) and third party SIP phones.

Alcatel-Lucent focuses on both customers and partners with a new version of its OmniPCX Office IP PBX  system designed for businesses with up to 236 employees. The updated system called OmniPCX Office Rich Communication Edition (RCE) Release 8 is a simplified offer in terms of the price, the packaging and the sales process and has new hardware that includes a more powerful processor. The overall user capacity remains the same, but there are several capacity increases related to call center, voicemail and other system features.

What’s new with OXO 8.0?

  • New packages - End-customers deploy a combination of the OmniPCX Office hardware for telephony services and the Extended Communication Server (ECS) for shared and secure internet access, remote access for mobile employees, e-mail, Web servers and unified communications and collaborative applications. Previously, there were eight hardware packages for the OmniPCX Office and three for the ECS. The eleven hardware packages are now reduced to four packages for the OmniPCX Office and two for the ECS. Also, software suites (software licenses and feature packages) are reduced to six, including five for the OmniPCX Office and one for ECS. Now, any OmniPCX Office software suite can be combined with any OmniPCX Office hardware package (similarly for the ECS hardware and software).
  • New hardware – The simplified, packages are possible due to a more powerful CPU equipped with native (direct) support for 16 VoIP channels and a 2GB SD card that supports four hours of voicemail, as well as additional greeting languages and messages, music on hold and other features.  Because of the new CPU, an additional hard disk only needs to be added if more than four hours of voicemail is required (the hard disk is also needed for call center reporting).
  • Redesigned Contact Center - OmniTouch Contact Center Office is redesigned with new Graphical User Interfaces for the Agent Assistant and Supervisor Console applications. Capacities are increased due to the new CPU, including up to 32 active agents for all versions (up from 10 for Compact and Advanced versions), eight call center supervisors (up from one or four for the Premium version), 20 greetings (up from eight) and 200 PIMphony sessions (up from 25 or 75).
  • Multi-tenant feature – OmniPCX Office 8.0 allows up to four businesses to share the system, each with a group of users, dedicated music on hold, 20 greeting messages and other controls.

 

Availability/Compatibility: Alcatel-Lucent OmniPCX Office 8.0 became available in late 2010. A Migration Kit is available to help existing customers upgrade since the earlier OXO CPUs will not run the 8.0 software. The Kit includes the more powerful CPU required for the latest software, new features and readiness for SIP telephones. The next release 8.1 is due out in September or October 2011 and will add support for Alcatel-Lucent’s My IC SIP phone and 4135 SIP conference phone, as well as SIP phones from third party partners’ snom, Aastra and Polycom.

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