Alcatel-Lucent has announced the global availability of the OmniPCX Office Rich Communication Edition (RCE) Release 8, which provides a platform for the next generation of multimedia communications for SMBs.
Part of the Alcatel-Lucent Office Communication Solutions, this latest release comes with a new, more powerful CPU and supports many features and functions without requiring a hard disk. Company officials said that OmniPCX Office RCE offers voice over IP (VoIP) in its core and a session initiation protocol (SIP)-ready feature set that enriches the value communications brings to businesses.
It offers real-time user contact information. This information shows availability and status. Company officials said that it also support for multi-channel communication encompassing voice, messaging and conferencing.
Plus, thanks to rich communication, instant conferencing and seamless forward or transfer of calls from a desktop phone to a wireless LAN phone or mobile device -- eliminating disruption -- is now possible.
With rich collaboration capabilities, users can share and work on documents from any device, creating new opportunities for mobile collaboration and improved customer support, said company officials. Additionally, OmniPCX Office Rich Communication Edition supports SIP endpoints including the Alcatel-Lucent My IC Phone, the upcoming smart desk phone.
“The OmniPCX Office Rich Communication Edition gives SMBs big-business communication tools, such as conferencing, collaboration and customer service applications, which improve engagement and productivity at a price they can afford,” said Xavier Martin, vice president of product marketing for Enterprise Communication Solutions at Alcatel-Lucent.
Martin said that businesses benefit from the lower cost of delivering targeted customer greetings and call center capabilities such as routing and reporting, while end-users benefit from the rich communication features that offer support for multi-channel communications encompassing voice, messaging and conferencing.
The latest version is available in four configurations to serve different office sizes up to 200 users, and is optimized and priced for the SMB.