In a move to integrate two voice communication systems to offer consumers a dynamic, scalable and efficient system, BT Onevoice will be combining forces with Ribbit to offer rich voice applications to the desktop.
The dynamic duo will offer Onevoice Ribbit v1.0, allowing users to connect Web to corporate voice networks by embedding Ribbit’s voice capabilities to corporate telephony operations.
On the heels of the announcement that Kevin Marks joined BT as vice president of Web services, reporting to JP Rangaswami, managing director of Service Design, the combined system comes at an opportune time for the companies.
Specifically, the service will help customers looking to realize the benefits converged communications deliver and will also cut down costs – an essential in such a tough economic time – since all voice calls will be kept on-net, minimizing expensive international calls that many companies have.
According to Neil Sutton, vice president of Global Portfolio, BT Global Services , delivering Ribbit to Onevoice customers enables them to start the journey to unified communications and accelerate the adoption of communications applications to the desktop.
“Its innovative features also make users lives significantly simpler while enabling the organisation to spend less,” Sutton said. “This announcement shows our commitment to help customers transform their business, drive down costs and help them increase productivity.”
Onevoice Ribbit v1.0 will provide users with a single direct dial phone number for all incoming and outgoing calls making it easier for customers, suppliers and partners to contact them first time. The cloud-based service includes a soft-phone which gives users easy access to a range of advanced call features for calling any BT Onevoice on-net number, which can be directed to multiple end points or devices which can easily be moved or changed, so that multiple end points or devices can be reached and even ring simultaneously.
Select customers will receive a beta version this summer, and a full release will deploy at the end of 2010 for everyone.