Avaya unveiled and strengthened its collaboration offers with a "Collaborative Cloud" strategic framework for cloud-based collaboration solutions, followed with an announcement about a Level 3 Communications partnership to deliver cloud-based services.
Avaya' s Collaborative Cloud is a strategic framework that outlines how to deliver communications and collaboration applications and services to businesses through public, private and hybrid cloud models. The framework is designed to help customers, channel partners, service providers and developers to deliver and enhance cloud collaboration solutions based on Avaya's portfolio.
As part of the framework, a new suite of AvayaLive was also announced, including:
AvayaLive Connect as unified communications platform for small businesses that incorporates voice, voice conferencing, messaging, video, mobility, presence and more; the entire solution can be ordered, downloaded and accessed through the Web. AvayaLive is planned for general availability in the U.S. market by mid-2012.
AvayaLive Engage, formerly known as web.alive, now comes with added features such as support for Apple Mac OS X and Safari browsers; video collaboration and conferencing, and video streaming; and enhanced collaboration tools.
AvayaLive Connect and AvayaLive Engage are the first of a growing list of public cloud services that will be offered on AvayaLive.com.
In a related announcement, Avaya also revealed a strategic relationship with Level 3 Communications in support of the AvayaLive Connect solution in the U.S. Commenting in a statement on the role Level 3 will play, Sara Baack, senior vice president, Voice Services, Level 3 Communications, said, "The AvayaLive Connect solution is a great way for small businesses to enjoy the benefits of unified communications without the burden of cumbersome implementations and ongoing management overhead. We strongly believe there is an excellent market opportunity for hosted solutions that allow customers to control communication expenditures and focus on their core business."
Avaya joins a growing list of suppliers that are providing carrier-grade, hosted UC infrastructure. And while it and others have played a major role in providing premise-based UC alternatives, we are pleased to see more support for service provider solutions that can cost-effectively target the SMB market with hosted options along with hybrid solutions that can mix hosted and premise-based UC systems.