Analysis Reports provided by Current Analysis, Inc.
Updated: 9 min 31 sec ago
Cisco’s momentum continues with notable wins in all sectors and markets, as well as new product introductions including a high-performance chassis, automated management features, and a renewed focus on SDN and application networking.
Alcatel-Lucent’s corporate brethren may be restructuring, but Alcatel-Lucent Enterprise’s data center offering is still reaping wins, with ‘Application Fluent Networking’ catching on as a message in many other parts of the market.
MBaaS’s newest entrant, StrongLoop, is joining the ranks of FeedHenry, Parse and others, taking its product to market through strategic PaaS partnerships.
IBM has rolled out a series of enhancements across SmartCloud Engage, demonstrating its commitment to the cloud by both filling gaps and exploring opportunities such as external collaboration, mobility, messaging, and file sharing.
Juniper’s QFabric has seen little uptake in the market, but the new EX9200, new integration with cloud systems as well as automation orchestration tools, and the Junos Space Network Director should keep Juniper as a company to watch in the minds of competitors.
Juniper’s WLAN portfolio continues to improve and is addressing key business and technology concerns enterprises face. However, with much of Juniper’s focus on data center and SDN, WLAN has been a bit quiet in the last six months.
Motorola’s WLAN portfolio remains competitive in the verticals it has focused on and enterprise visibility outside these verticals remains weak. Enhancements to Motorola’s APs keep the line fresh.
Aruba is a well-established WLAN vendor with an aggressive product and feature mix offering 802.11ac access points, improved connection management with ClientMatch and tight integration with Microsoft Lync.
Cisco continues to enhance its WLAN offerings with distributed controllers in the Catalyst 3850, a cloud-based offering with Cisco Meraki, and making advanced location services available to customers.
HP stepped up its marketing efforts to become its customers’ go-to security supplier and backed up that messaging with its first next-generation firewall, SIEM enhancements, endpoint protection and services. Will customers buy into the concept?
SAP landed a significant channel partnership in AT&T, which will resell SAP Mobile Platform, its security platform and new packaged mobile apps. The deal with a telco of AT&T’s notoriety helps pave the way for additional carrier channels for SAP.
Fortinet continues to step up its game with a low-end UTM refresh, greater focus on MSSPs and telcos, and increasing success in large enterprises. Will it become an acquisition target after Sourcefire’s big payday in the Cisco acquisition?
Cisco’s Contact Center Enterprise’s V9.0, scalability enhancements and the introduction of a packaged offering are focused on achieving the company’s goal of becoming the number one contact center global market share leader.
Interactive Intelligence enhanced CIC 4.0 with an upgrade of the Bay Bridge Decisions product suite while continuing to expand sales of its hosted solution.
Release 13.2 of inContact’s cloud platform adds features in several areas including outbound dialing and Salesforce.com integration. However, the most significant achievement may be a patented approach to getting customers to answer the call.
Genesys 8 is a highly scalable, feature-rich contact center offering, recently strengthened by enhancements and acquisitions including improved features, IVR, cloud and outbound capabilities, all making Genesys a very formidable competitor.
Software-defined networking is going to make data center architecture more complex than ever before. The dependencies created by fragmentation limit which products can interoperate seamlessly. You’ve been warned.
Avaya’s suite of customer experience management solutions, including Avaya Aura Contact Center 6.3, with recent enhancements in cloud and outbound offerings, is a complete customer suite capable of supporting large, complex contact centers.
Siemens Enterprise Communications OpenScape Contact Center Suite, including Agile, Enterprise, and the OpenScape Cloud Contact Center solution, provide a choice of customer service implementations, as well as mobility and disaster recovery options.
Aspect acquired Voxeo, an IVR company, and enhanced the Unified IP 7.2 contact center platform with a cloud-based social networking offering, a back-office workload solution and a mobile workforce management application.
Nobeysco Web Conferencing
Chrome recommended (Flash).