Analysis Reports provided by Current Analysis, Inc.
Updated: 56 min 47 sec ago
The benefits of workforce management and workforce optimization applications in the contact center are numerous. Uncertainty regarding complexity of implementation and ongoing administration, however, have curbed acceptance and market penetration.
8x8’s new contact center release adds enhanced proactivity and personalization features to the customer engagement experience. However, the company’s image as a provider of UC services to the SMB marketplace continues to hinder market penetration.
The challenge for server manufacturers is finding ways to differentiate themselves from what’s become a commodity market. All things being equal, it will be up to the OEMs to find ways of providing breakout opportunities for their customers.
Cisco added more partners to its Intercloud program and announced the availability of Cisco Hybrid Cloud Bundles and the Intercloud Fabric. Cisco Capital is also making $1 billion available for partners and customers to migrate to Intercloud.
Intel poached the general manager of Cisco’s Security Business Group, Chris Young, as well as a top sales VP following a 29% rise in Cisco security revenues. Still, that does not mean Cisco’s best days in the security business are behind it.
Oracle is the latest technology giant to unfold an aggressive public cloud portfolio with the usual lineup of new services including a revamped cloud database, in an effort to hold tight to current customers apt to jump ship for AWS or Salesforce.
Oracle is responding to a key front-end mobile app platform trend whereby business analysts want access to non-coding, drag-and-drop app development frameworks to meet pressing development needs.
Converged infrastructure solutions combine compute, storage and networking components into pre-integrated, pre-certified, easy to deploy modules. But they’re not created equal, and choosing the right solution and vendor takes some research.
Good Technology reshuffled its product deck by creating four new enterprise mobility suites that feature simple and more aggressive pricing (including a freeware option) to attract SMBs, but it follows the lead of rival AirWatch.
McAfee hopes to make up lost ground with the new McAfee Enterprise Mobility Management 12.0 release, which greatly improves security with the ability to manage anti-malware centrally – especially for Android devices.
Nobeysco Web Conferencing