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Updated: 4 hours 39 min ago

Customer Surveys Are Everywhere, but Are They Helping?

Tue, 02/17/2015 - 01:00
Many companies today look for feedback via a post-contact survey. This can be a useful source of input, but often these surveys focus on the behavior of the contact person rather than the relationship between the customer and the company itself.
Categories: ICT

MuleSoft Anypoint Platform for Mobile Shored Up by API Efforts

Thu, 02/12/2015 - 01:00
MuleSoft’s API-led approach to mobile app development is a welcome addition to its traditional Anypoint Platform, but the vendor is challenged to face off with emerging API and MBaaS vendors viewed as ‘modern’ and forward-looking comparatively.
Categories: ICT

Progress Software’s Telerik Platform Update Improves App Development via Leading UI Tools

Thu, 02/12/2015 - 01:00
Progress Software is betting big on application development framework technology via its acquisition of Telerik, which released a new platform that aims to challenge Salesforce1 Lightning.
Categories: ICT

Hitachi Data Systems to Buy Pentaho for IoT Play

Wed, 02/11/2015 - 01:00
Global storage systems giant Hitachi Data Systems announced its intent to acquire open source data and analytics player Pentaho with the aim of creating a solution-complete data supply chain oriented toward the Internet of Things.
Categories: ICT

Meru XPress Cloud Is a Basic Cloud Offering in a Competitive Market

Wed, 02/11/2015 - 01:00
Meru’s XPress Cloud WLAN offering is a low-cost cloud service for deploying and managing APs via the cloud, but is less feature-rich than competitive offerings. Managed service providers can brand the portal, creating a recurring revenue stream.
Categories: ICT

3CLogic Embraces WebRTC to Enhance Its Cloud Contact Center Offering

Tue, 02/10/2015 - 01:00
3CLogic, a provider of cloud contact center solutions, has enhanced its offering by adopting WebRTC to simplify multichannel customer engagement and enable internet-based customer interactions without the use of traditional carrier networks.
Categories: ICT

Brocade Intends to Acquire Riverbed’s SteelApp, but Can It Sell It?

Fri, 02/06/2015 - 01:00
Brocade intends to acquire Riverbed’s SteelApp product line with which Brocade hopes to bolster its own software development efforts and increase its sales potential. Brocade still has to overcome its awareness issues to maintain headway.
Categories: ICT

Mobile World Congress Will Emphasize Acceleration, Integration of Mobile App Development

Fri, 02/06/2015 - 01:00
More than ever, mobile app platforms and services will be the make-or-break technology that helps drive interest in broader infrastructure and cloud offerings, but what can MWC tell us about where this market segment is going?
Categories: ICT

Brocade Continues to Execute on its SDN Strategy

Fri, 02/06/2015 - 01:00
Brocade is adding muscle to its SDN capabilities with a new high density switch while also enhancing the SDN capabilities of its Network OS software. The company is executing its SDN strategy well but still has to increase awareness.
Categories: ICT