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Updated: 37 min 31 sec ago

The Evolving Contact Center Workforce Management/Workforce Optimization Solution Model

Thu, 10/02/2014 - 05:00
The benefits of workforce management and workforce optimization applications in the contact center are numerous. Uncertainty regarding complexity of implementation and ongoing administration, however, have curbed acceptance and market penetration.
Categories: ICT

8x8 Announces Virtual Contact Center 8.1 to Improve Customer Personalization

Wed, 10/01/2014 - 05:00
8x8’s new contact center release adds enhanced proactivity and personalization features to the customer engagement experience. However, the company’s image as a provider of UC services to the SMB marketplace continues to hinder market penetration.
Categories: ICT

Intel Plays the Great Equalizer with Haswell-EP Launch, but Does it Really Make Things Clearer or Muddy the Server Waters Even Further?

Wed, 10/01/2014 - 05:00
The challenge for server manufacturers is finding ways to differentiate themselves from what’s become a commodity market. All things being equal, it will be up to the OEMs to find ways of providing breakout opportunities for their customers.
Categories: ICT

Cisco Builds Momentum for Intercloud by Adding 30 New Partners

Tue, 09/30/2014 - 05:00
Cisco added more partners to its Intercloud program and announced the availability of Cisco Hybrid Cloud Bundles and the Intercloud Fabric. Cisco Capital is also making $1 billion available for partners and customers to migrate to Intercloud.
Categories: ICT

Intel Lures Away Cisco’s Security GM and a Top Sales VP, but Don’t Cry for Cisco

Tue, 09/30/2014 - 05:00
Intel poached the general manager of Cisco’s Security Business Group, Chris Young, as well as a top sales VP following a 29% rise in Cisco security revenues. Still, that does not mean Cisco’s best days in the security business are behind it.
Categories: ICT

Oracle OpenWorld 2014: Enhanced Public Oracle Cloud Platform Includes Revamped Cloud Database

Tue, 09/30/2014 - 05:00
Oracle is the latest technology giant to unfold an aggressive public cloud portfolio with the usual lineup of new services including a revamped cloud database, in an effort to hold tight to current customers apt to jump ship for AWS or Salesforce.
Categories: ICT

Oracle OpenWorld 2014: Oracle Readies Non-Developer Tool as Part of 2015 Cloud Services

Tue, 09/30/2014 - 05:00
Oracle is responding to a key front-end mobile app platform trend whereby business analysts want access to non-coding, drag-and-drop app development frameworks to meet pressing development needs.
Categories: ICT

Whether Regular or Hyper, Converged Infrastructure is Becoming the New Building Block for the Modern Data Center

Mon, 09/29/2014 - 05:00
Converged infrastructure solutions combine compute, storage and networking components into pre-integrated, pre-certified, easy to deploy modules. But they’re not created equal, and choosing the right solution and vendor takes some research.
Categories: ICT

Good for Enterprise

Mon, 09/29/2014 - 05:00
Good Technology reshuffled its product deck by creating four new enterprise mobility suites that feature simple and more aggressive pricing (including a freeware option) to attract SMBs, but it follows the lead of rival AirWatch.
Categories: ICT

McAfee Enterprise Mobility Management

Mon, 09/29/2014 - 05:00
McAfee hopes to make up lost ground with the new McAfee Enterprise Mobility Management 12.0 release, which greatly improves security with the ability to manage anti-malware centrally – especially for Android devices.
Categories: ICT