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Updated: 11 min 50 sec ago

Genesys Complements Customer Care Offering with Proactive Engagement Solution

Thu, 05/16/2013 - 05:00
Genesys’ introduction of the Proactive Engagement solution thrusts the company into an enhanced e-commerce activity that will expand the scope of its customer care solution. However, any competitive advantage gained is likely to be brief.
Categories: ICT

Google I/O 2013: Google Bets Big on the Social Graph

Thu, 05/16/2013 - 05:00
Google has further solidified its market leadership with coordinated updates across both platform and service offerings, building a strong but consumer-focused user experience driven by the social graph and a flexible human-computer interface.
Categories: ICT

SAP Sapphire Now: SAP PaaS Offering Poses Challenge to App Rival Oracle

Thu, 05/16/2013 - 05:00
SAP has outlined its cloud strategy based on the powerful combination of platform-as-a-service and next-generation HANA database-as-a-service, but the real disruption will come when it adds its business apps to the mix.
Categories: ICT

SAP Sapphire Now: SAP Jumps on Cloud-based MDM Services Bandwagon

Thu, 05/16/2013 - 05:00
SAP introduced new branding for its growing collection of enterprise mobility management products under the Mobile Secure banner, which now includes a SaaS version of its Afaria MDM product and a resale agreement with app wrapping pioneer Mocana.
Categories: ICT

Brocade Virtual Cluster Switching (VCS)

Wed, 05/15/2013 - 05:00
Brocade’s VCS fabric has added a new family member since the last update to enhance scale, and density. Brocade’s focus on a converged fabric has won it customers around the globe, can it continue to navigate with the strong SDN headwinds?
Categories: ICT

Software AG

Wed, 05/15/2013 - 05:00
Software AG is focused heavily on advanced infrastructure technologies, including in-memory computing, analytics and integration technologies, and mobile platform. But despite a recent cloud acquisition, it is late to an already crowded market.
Categories: ICT

IBM - Applications Platforms

Wed, 05/15/2013 - 05:00
IBM aggressively aligns its product line with industry trends including mobile, cloud, and big data, emphasizing its ability to improve app development/deployment through best-of-breed test and CRM/web experience management.
Categories: ICT

Progress Software

Wed, 05/15/2013 - 05:00
Following a new lineup of leaders at the start of the year, Progress continues to invest in the cloud, big data, and mobile technology that remains after a massive product restructure program last year.
Categories: ICT

Overcoming the Obstacles to Cloud Collaboration

Tue, 05/14/2013 - 05:00
Even though cloud collaboration is taking off, some enterprises are reluctant to embrace this productivity enhancing solution. What is holding them back, and how can they overcome these hurdles?
Categories: ICT

Some Thoughts on Who Should Pay the True Cost for Insecure Software

Fri, 05/10/2013 - 05:00
Social ‘hacktivism’ and nation states notwithstanding, cybercrime by outsiders is chiefly motivated by the same thing that drives legitimate business: the desire for profits.
Categories: ICT

Middleware Providers View Operators as a Key Channel for Cloud Appliances

Thu, 05/09/2013 - 05:00
Technology providers that have invested heavily in next-gen integrated database and middleware cloud appliances are hoping to find an important group of early adopters in network operators and other MSPs.
Categories: ICT

Where Does HTML5 Fit into the Mobile User Experience?

Thu, 05/09/2013 - 05:00
With Facebook’s recent, native Android app that quite literally melds Facebook with the mobile device, should enterprise IT buyers rethink their investment and interest in HTML5? No, but perhaps they should rethink the mobile experience itself.
Categories: ICT

IBM - Enterprise Security

Wed, 05/08/2013 - 05:00
IBM is moving with surprising speed to execute on its security vision under the growing security systems division. It celebrated the one-year anniversary of the unit with the largest security launch in IBM’s history and continues to build momentum.
Categories: ICT

Juniper Launches JunosV Contrail, Steps Closer to SDN with Multiple Trials

Tue, 05/07/2013 - 05:00
Juniper announces its JunosV Contrail family of products, its SDN controller that is derived from its recent Contrail acquisition. With multiple trials underway, this moves Juniper closer to its well orchestrated SDN vision and roadmap.
Categories: ICT

McAfee Makes Another Run at NGFW Market with Planned Stonesoft Buyout

Tue, 05/07/2013 - 05:00
McAfee’s planned $389 million acquisition of Stonesoft represents another run at the next-generation firewall market, where it has not gained much traction. Could the third time be the charm?
Categories: ICT

Social Media: Who Owns This Important Channel In Your Enterprise?

Tue, 05/07/2013 - 05:00
Since the inception of the social media channel as a business tool, many have been trying to determine the most appropriate home for social media within their company. This is a question worth discussing, but there is no right answer.
Categories: ICT

Open Networking Summit 2013: A Carrier-Grade Show

Mon, 05/06/2013 - 05:00
The Open Networking Summit 2013 event was well attended and had great energy from speakers, vendors, and customers. There was more for carriers than the enterprise, but there were some excellent demonstrations.
Categories: ICT

Solving the Dropbox Conundrum

Mon, 05/06/2013 - 05:00
We chart the many divergent paths taken by collaboration players, mobile device management vendors, and pure play file sharing and sync providers in solving the singular problem of secure, mobile collaboration.
Categories: ICT

ShoreTel Looks to the Future, Melding Mobile Device with Desk Phone

Mon, 05/06/2013 - 05:00
ShoreTel tackles the BYOD movement head on with ShoreTel Dock, a new desktop communications platform designed to support tablets and phones in their growing role as a primary means of communications. But such forward thinking is not without risk.
Categories: ICT

HP’s New Data Center Switching Offerings Appear to be Contenders, but Can They Knock Out Incumbents?

Fri, 05/03/2013 - 05:00
HP has refreshed its data center switching portfolio in a big way with new modular offerings that perform and provide software flexibility and OpenFlow 1.3 support. HP will have to displace DC switching incumbents, which may be tough.
Categories: ICT